top of page

SHIPPING AND RETURNS

WHEN CAN I EXPECT MY ORDER TO ARRIVE?


We process orders frequently to ensure that we get your order to you as quickly as possible. Once an order is processed, it is queued to be packed and shipped off to you within 1-3 business days.

Our shipping partners estimate a 1-7 days shipping timeline after they receive the package but tracking provided by the shipper will offer the most accurate and up-to-date information on the progress of any shipment. 

You can track (once shipped) and check on the status of any order by going to the Order History section of your account dashboard. Once shipped, you can also check tracking via the tracking number provided in the shipping notification email that is sent to the email address you provided at checkout.

We are unable to affect shipping speed for orders.

If you did not receive a tracking number via email and are unable to find it in your Order History please get in touch!


WHEN WILL MY COFFEE SHIP?


Our shipping partners anticipate a 1-7 days shipping timeline after your order is passed into their hands.

Once your coffee is passed into the hands of the shipper, you should receive an email with tracking information attached. If you don't see tracking events right away, it likely means that the shipper forgot to scan the package when it left the roastery but is still on its way to you.

If you haven't received your order 10 days after your order was placed, please reach out.

A note: the shipping dates provided are estimates based on best efforts by the shipper and packages may arrive later due to logistical delays. Please reach out to us with any questions.


WHAT SHIPPING METHODS ARE AVAILABLE?

Coffee is shipped via USPS with an estimated shipping time of 1-7 business days. We don't currently offer expedited shipping.

Merchandise is shipped via USPS or FedEx with an estimated shipping time of 1-7 business days. We aim to have merchandise items passed into the hands of the shipper within 1-3 business days after ordering.

 

DO YOU HAVE FREE SHIPPING?

We offer complimentary standard, non-expedited shipping on non-subscription orders of two or more cases! You'll see this applied automatically during checkout.

 

WHAT COUNTRIES DO YOU SHIP TO?

We only ship coffee within the United States. 

CAN I CHANGE THE ADDRESS ON MY ORDER?

Address changes on orders are rarely, but sometimes, possible.

We have a very small window after an order is placed to either make the change, or to cancel the order, so that it can be placed again. 

Chat with us (scroll to the bottom of this page and use the link you'll find there to do so) during business hours, as soon as possible after the order is placed.

While this won't guarantee success, it will definitely provide the best chance of us being able to make the change or cancel the order. 


HOW DO I CANCEL MY ONLINE ORDER?

Canceling an order is possible but we have a very small window in which to do so. We process orders frequently to ensure they get shipped out to you as quickly as possible and once an order is processed we can no longer make changes.

We try to accommodate when we can but we can't guarantee changes to orders (like cancellations or address updates) will be able to be made once an order is placed.

Chat with us (scroll to the bottom of this page and use the link you'll find there to do so) during business hours, as soon as possible after the order is placed and pass along the order number for the best chance of canceling an order.

 

CREATING AN ACCOUNT WITH JULIA TEAMGEIST

Creating an account with Julia Teamgeist is as simple as placing an order or even logging in. 

Placing an order

Once you place an order you will be able log in at any time, using the email address utilized when placing the order. You'll then be able to log in to see the order history associated with that email address as well as make changes (email preferences, default or subscription addresses, etc.) to your account.


Logging in

You can also create an account simply by logging in for the first time with a particular email address.

You'll similarly then be able to log in to see any orders you might place in the future associated with that email address, as well as make changes (email preferences, default or subscription addresses, etc.) to your account.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

Currently we accept Visa, Mastercard, American Express, and Discover. Our system is not able to accept Visa gift cards at this time.


CAN I RETURN COFFEE?
Coffee is perishable and a food product so we're unable to accept returns on whole bean or instant coffee even if unopened. But, don't worry, we're here to help!

If there was an error with your order, please contact us at ab.usa@juliateamgeist.com  within 30 days of your purchase.
If you’re dissatisfied with your coffee, our dedicated team will help you discover a soon-to-be favorite.


WHAT SHOULD I DO IF MY ORDER ARRIVES DEFECTIVE OR DAMAGED?
Please reach out to our team with your order number and a photo of the damaged item (along with a photo of the shipping box) so we can help you quickly replace the item and report this to our warehouse and product teams. We'll get you sorted right away!


MY ORDER HAS NO TRACKING UPDATES. IS IT LOST?
Most likely, it's still on its way!

In our experience, when there are no tracking updates, it most often means the shipper hasn't scanned your package but it's still on its way.

On occasion, we've seen orders show no tracking updates until the actual day of delivery, so don't worry if it's getting close to the day your package should arrive and you don't see any movement on tracking.

That said, our standard shipping estimate is approximately 5-7 business days after the items in an order are passed into the hands of the shipper (don't forget about processing time). If you don't see tracking movement within 7 business days after your items have been passed into the shipper's hands, please let us know so we can help make it right.
 

RETURN POLICY

We hope that you are happy with your purchase of our Julius Meinl coffee, however if you are not completely satisfied with your purchase for any reason you may return it to us for a full refund only.

All returns must be postmarked (30) days from the date of purchase.  

 

RETURN PROCESS

To return an item, please email our customer service at ab.usa@juliateamgeist.com to obtain your Return Authorization Number (RA).  After receiving the RA number, place the items if possible in original packaging and mail your return to the following address:

Shipwizard c/o Julia Teamgeist Inc.
RA #
3580 NW 56th Street
STE 102
Ft. Lauderdale, FL 33309

Please note you will be responsible for return shipping charges.  We strongly recommend that you use a trackable method to mail your return.


REFUNDS

After receiving your return and inspecting the condition of the items we will process your return.  Please allow at least 3 business days from the receipt of your item to process the return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.  We will notify you by email when your return has been processed.

 

QUESTIONS

If you have any questions concerning our return policy please contact us at:

Phone: (786) 849-0891

Email: ab.usa@juliateamgeist.com

 

 


 

bottom of page